FAQs

Yes. You can browse through the collection without creating an account and select merchandise you like. But, to be able to buy, you need to set up an account which is a fairly easy process.
Register with us and you’ll be able to enjoy the following benefits through your Urban-Trendz account:

• Track your orders and review past purchases
• Request your return or exchange directly from your account
• Save your address and card details so you can shop even quicker next time
• Manage your account details, address book and email preferences
• To create an account, simply click on ‘SIGN IN’ and then ‘REGISTER NOW’ to fill in your details.

If you have forgotten your password, click here to change it or follow the ‘FORGOT PASSWORD’ instructions on the SIGN IN page.

As an authorized online distributor for all of the designers we feature, we unconditionally guarantee that every item we sell is 100% authentic. Please note that we are unable to comment on the authenticity of any items not purchased from Urban-Trendz.com

All products are sold by the international sizing scheme. To view the exact dimension or size, you can simply find it on every product page.

While we have made every effort to display as accurately as possible the colours of the products that appear on the Site, we cannot guarantee that your monitor or screen’s display of any colour will be completely accurate, as computer monitors and screens of electronic devices vary.

All items are in stock unless ‘SOLD OUT’ is displayed. Please be aware that even if an item is in your shopping bag, it can still be bought by another customer until you have completed your order. If the product you want to buy is out of stock, please email sales@urban-trendz.com to find out if there is a backorder for that item (you will need to be a registered user).

We accept Visa, MasterCard, American Express, and Maestro credit and debit cards. We also have COD and Net Banking options. Please note that we do not accept any other methods of payment apart from those listed above.

At Urban-trendz, your personal online security is important to us. We use the latest SSL encryption technology to store and safely transmit your personal and credit card information through our systems. All orders are processed through a secure checkout system. Additionally, for your safety and protection, we will confirm that the billing address you provide matches the address on file with your credit card company. You may also choose to securely store your credit card details with us. This means you will not have to enter them again during future purchases, making it quicker and simpler to shop at Urban-trendz.

For your security, whenever you request delivery to a new address we will ask you to provide new credit or debit card details (if you have previously stored them with us). This means that if someone guesses your password and tries to make an order using your account, they will be unable to do so. We hope you understand that this is a valuable precaution designed to protect your personal information.

There are two ways to remove previously saved credit card details:

• Edit or add new shipping or billing address.
• During your next purchase, simply ‘UNSELECT’ the option ‘REMEMBER MY PAYMENT DETAILS’ on the payment page.

Unfortunately, you may only ship to one address per order. If your order contains gifts or items that require shipping to multiple locations, you will need to place separate orders for each address. For corporate orders, please contact sales@urban-trendz.com for assistance.

Due to the high value of the goods that we sell, we require proof of delivery for all orders. This means we are unable to authorise packages to be delivered without a signature.

We are unfortunately unable to redirect orders once your items have been dispatched. Therefore, please ensure you provide a suitable shipping address for the specified delivery times.

Unfortunately, it is not possible to combine orders or add items to an existing order. If you would like all your items to be delivered together, you will need to cancel your order(s) and place a new order which contains all the items you require.

After you place your order, you will be sent an email confirming that it has been received. Your card will only be debited at time of dispatch. In the rare instance that any of the items you have ordered are not available, we will contact you by email and will only charge your credit card for the value of the items in stock.

Once your order has been shipped, you will receive email confirmation of your shipping details and a tracking number. If you have registered, you will be able to view and track the status of your shipment by signing in and selecting MY ACCOUNT followed by ORDER STATUS.

We aim to dispatch all orders within 24 hours. Estimated delivery times are to be used as a guide only and commence from the date of dispatch, Urban-trendz is not responsible for any delays caused by destination customs clearance processes. Once your order has been shipped, you will receive email confirmation of your shipping details and a tracking number. If you have registered, you will be able to view and track the status of your shipment by signing in and selecting MY ACCOUNT followed by ORDER STATUS. If you are not registered, sign up now so you can track future orders.

There are two ways to remove previously saved credit card details:

• Edit or add a new shipping or billing address.
• During your next purchase, simply unselect the option “remember my payment details” on the payment page.

For Indian Customers:
Product prices displayed are inclusive of all taxes and duties.

For International Customers:
Product Prices displayed are exclusive of all import duties. As the recipient, you are liable for all import duties, customs and local sales taxes levied by the country you are in, payment of these at the time of delivery is necessary to release your order from customs on arrival.

Urban-trendz, like offline shops, offers seasonal sales. There are links to the SALE page from the FASHION-ACCESSORY, BEACH&RESORT WEAR, HOME&LIVING AND THE GIFT SHOP links in the top navigation bar. Please note that Urban-trendz cannot guarantee that its prices will be equivalent or equal to offline products when they go on sale. Also, due to the exclusive nature of our stock, we can’t guarantee that an item will still be available for purchase late in the season.

Please be assured that your personal information is kept private and confidential and at no point will we rent or sell this. To register at Urban-trendz, we will need to know your name, mailing address and email address. When processing your order online we require your billing address, shipping address, telephone number, credit card number and expiration date. If necessary, these details may be shared with a credit reference agency to verify your order. Please note that Urban-trendz may use your contact details to inform you of the latest arrivals.

A cookie is a piece of information that is stored on your computer’s hard drive by your web browser which tracks your movements within websites. We use cookies to keep track of how often you visit our website, the contents of your shopping bag, previous purchases and to deliver content specific to your interests. They are designed to assist your shopping and are therefore nothing to worry about. Most browsers are automatically set up to accept cookies, but usually you can alter the settings of your browser to prevent automatic acceptance. If you choose not to receive cookies, you may still use most of the features of our website, including the ability to purchase items. Registered customers who have cookies enabled will be automatically recognized when they visit Urban-trendz – your name will appear in a welcome message at the top left hand corner of the website. You will be able to access your Wish List and then add or move items, register interest for pieces not yet in stock or request item updates without signing in to your account. When you proceed to purchase you will be prompted to enter your email address and password and review your shipping and payment details before completing your order. Please note that registered customers will be recognized for 14 days. After this time, users will be prompted to sign back in to their account.